If you encounter difficulties connecting your Airalo eSIM to the internet on a Samsung Galaxy device after installation, please ensure that you have completed the Access Data steps for your eSIM. You can find them in your Airalo account:

• OPEN the Airalo app.
• TAP My eSIMs.
• TAP the eSIM you want to install.
• TAP View Instructions.
• LOOK for Access Data instructions.
  

Before proceeding with the following steps, confirm that the eSIM line is ENABLED and selected for mobile data.

• GO to Settings.
• TAP Connections.
• TAP SIM manager.
• ENSURE that the eSIM is enabled. If not, toggle it ON.
• TAP Mobile data and SELECT your eSIM.
  

Connect to the Supported Network:

• GO to Settings.
• TAP Connections.
• TAP Mobile networks.
• TAP Network operators.
• TAP your eSIM.
• DISABLE Select automatically.
• SELECT the network specified in your eSIM’s Access Data information.
  

Update the APN settings (if necessary):

CHECK if you need to modify the APN on your device by opening the Airalo app and viewing your eSIM instructions.

• GO to Settings.
• TAP Connections.
• TAP Mobile networks.
• TAP Access Point Names.
• TAP your eSIM.
• TAP Add.
• ENTER the new APN in the APN field.
• TAP OK.
• ENTER Airalo as the APN's label in the Name field.
• LEAVE the other fields blank.
• TAP the three-dot menu in the upper right corner.
• TAP Save.
• ENSURE that the added APN is selected.

Enabling Data Roaming (if necessary):

CHECK if you need to enable Data Roaming on your device by opening the Airalo app and viewing your eSIM instructions.

• GO to Settings.
• TAP Connections.
• TAP Mobile networks.
• TOGGLE Data Roaming ON or OFF.