UAE Service Update For UAE Residents

The Airalo app and website are currently inaccessible in the UAE. Due to this, Airalo's eSIM plans cannot be installed within the UAE. However, they can still be used by UAE residents outside of the UAE.

If you are traveling outside of the UAE, you can still use Airalo normally. You need a good internet connection to install your eSIM upon arrival to your destination.

The FAQs below provide instructions on installation and additional support. We apologize for any inconvenience and appreciate your understanding. We are working relentlessly to solve this. Thank you for your patience and cooperation.

If you are already in the UAE and require additional assistance, please reach out to our support team via WhatsApp or email.

1. Can I use my eSIM in the UAE?

Yes, you can!

Due to circumstances we are working relentlessly to resolve, our app and website are currently inaccessible in the UAE. This will make the installation process a few steps longer, but not impossible.

If you have a UAE eSIM installed and remaining data, you can still access your eSIM data in the UAE.

Please install your eSIM before arriving in the UAE. If you haven't, and you're already in the UAE, we can help you with manual installation. Contact our support team, and we'll gladly assist you.

UAE residents cannot currently purchase new eSIMs while in the UAE. However, once you depart, you can access the app and website as usual.

2. Can I use my eSIM if I install it before arriving in the UAE?

Yes, please ensure you install your eSIM before arriving in the UAE. While traveling, keep a lookout for any emails from Airalo about your data running low and the eSIM plan’s expiration date. Ensure you top up before your data runs out or your package expires for uninterrupted service.

3. Will I be able to access Airalo's app or website in the UAE?

If your eSIM is installed before you arrive in the UAE, you will be able to access our app and website as usual. Therefore, kindly ensure you install your UAE eSIM before arrival.

For detailed instructions on how to activate your eSIM on Android, please visit this link.

For detailed instructions on how to activate your eSIM on iOS, please visit this link.

4. What should I do if I need support while in the UAE?

For support while in the UAE, please contact us via WhatsApp or email. We are committed to assisting you promptly and apologize for any inconvenience.

5. How long will this issue last?

We are diligently working to resolve this issue and will keep this page updated with any new developments. Your patience and understanding are greatly appreciated.

6. If I bought an eSIM and haven’t been able to install it upon arrival to the UAE, what can I do?

If you have yet to arrive in the UAE, please install your eSIM before arrival. Your eSIM will work normally upon arrival.

If you have already arrived and have not installed your eSIM yet, we can help you with manual installation. Please contact our support team, and we will assist you.

Here are guides on how to install your eSIM depending on your device type:

7. If I’ve been affected, will you provide a refund?

If you encounter issues with your eSIM, please contact our Support team. We are dedicated to ensuring you have a positive experience and will work with you to find the best possible solution. Thank you for your understanding and patience.

8. Is my purchase affected in any way?

No, you can still use all purchased eSIMs. If you need help installing them or have questions, please contact our support team. The FAQs on this page may provide a solution to your query.

9. Will my eSIM work without access to the app or website?

Yes! Please ensure you install your eSIM before traveling.

Remember to top up your eSIM before your current package expires to maintain a smooth connection. Keep a lookout for emails from Airalo about your data running low or package expiring.

10. I’m a UAE resident. How can I purchase an eSIM for other countries?

The Airalo website and app are currently inaccessible in the UAE. However, once you depart from the UAE, you can access the app and website regularly.

11. I’m visiting the UAE. How can I purchase an eSIM?

We recommend installing your eSIM before arriving in the UAE. Your eSIM should work without interruptions if you install it before arrival.

12. I’m visiting the UAE and have already purchased an eSIM. How can I install it?

Please install your eSIM before you travel. If you are already in the UAE and need assistance, contact our dedicated support team via email or WhatsApp, and we will help you with the manual installation process.

If you require more data in your plan, please top up your package before your eSIM plan expires.

13. My top-up isn't working. What do I do?

Sometimes, the top-up can take a few minutes to activate; you can toggle your Airplane Mode on and off and test.

14. I can't find my Airalo account and can't access the Airalo app or website.

Kindly share your receipt with our team on WhatsApp or email and we'll be happy to assist you.

15. Is there an alternative way to manage my eSIMs while in UAE?

When connected to your eSIM, you will be able to use the app and web as usual.

16. How can I check my data usage?

You can view your data usage if your eSIM is active. For more details, please check this guide.

17. How do I install my eSIM?

If you have not arrived in the UAE, make sure you check if your device is eSIM compatible. Afterwards, you can purchase an eSIM package and follow the installation steps from the app. Please see how to install an eSIM in more detail through any of the guides below.

If you have already arrived in the UAE, and have not installed your eSIM package yet, please reach out to us for support. We can help you install it manually.

Here are guides on how to install your eSIM depending on your device type:

18. My eSIM isn’t connecting to the network. What do I do?

If your eSIM is not connecting to the network, please reach out to our support team for help. Alternatively, you may find a solution in one of the guides below:

19. How do I top-up my eSIM?

Here is a detailed guide on how to top-up your eSIM. If your data is running low in the UAE, please make sure you top-up your eSIM before your package runs out. This will ensure uninterrupted connectivity during your trip.

20. How can I check if my device is compatible with eSIM?

You can check if your device is compatible by checking if it is within this list.